Honors College Capstone Experience/Thesis Projects

Department

Communication

Document Type

Thesis

Abstract

To succeed in the travel industry, professionals must continuously seek new ways to improve their service. In group travel, clients expect their tour director to meet and exceed all expectations. As I prepare to lead a tour group of high school students to Walt Disney World, I will put my knowledge of four organizational communication practices to the test. These best practices will be utilized in planning for challenges that may arise as well as handling any obstacles throughout the tour. Success will be measured through the thoughts of the clients during and after the trip and future recommendations will be provided as a way to continue improving service standards.

Advisor(s) or Committee Chair

Dr. Carl Kell

Disciplines

Communication | Organizational Communication | Tourism

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