Event Title
Drive-by requests… driving you nuts? Get out of email and into a bona fide ticket-tracking system… Spiceworks!
Start Date
12-11-2015 12:00 PM
End Date
12-11-2015 12:45 PM
Description
If you are keeping track of support issues through email, or worse sticky-notes, you need a ticketing system! The Delphi Center at UofL has been tracking all support request for Blackboard for the last three years. We will be discussing our experiences and help you get started.
Drive-by requests… driving you nuts? Get out of email and into a bona fide ticket-tracking system… Spiceworks!
If you are keeping track of support issues through email, or worse sticky-notes, you need a ticketing system! The Delphi Center at UofL has been tracking all support request for Blackboard for the last three years. We will be discussing our experiences and help you get started.