Publication Date


Advisor(s) - Committee Chair

Elizabeth Shoenfelt, John O’Connor, John Bruni

Degree Program

Department of Psychology

Degree Type

Master of Arts


A McDonald’s training program for the positions of grill and counter was evaluated in order to identify recommendations for curriculum refinement or enhancements. The methodological approaches developed by Ford and Wroten (1984) and Bownas, Bosshardt, and Donnelly (1985) were applied. Three evaluation assessment inventories were developed: The Job task Inventory, The training Emphasis Inventory, and The Training Effectiveness Inventory. These inventories were constructed with the assistance of 49 managers, trainers, and employees with six or more months of service. Four managers, seven trainers, and 22 recent training graduates responded to the appropriate inventory and these ratings were used in the content validity evaluation. Scale reliability was evaluated for each inventory using Cronbach’s coefficient alpha and Kuder-Richardson 21. Descriptive statistics were calculated for training requirements, training emphasis and training effectiveness measures. A plotting matrix was developed and correlation analyses were performed to assess content validity. Results of the analyses indicate: (a) that the three inventories are reliable, (b) that the overall grill training program reflects job tasks needed for successful job performance with the exception of a single content domain, (c) that counter managers and trainers differ in their perception of the importance of job tasks and the training emphasis needed, (d) that recent grill graduates find the training curriculum effective while counter graduates do not, and (e) that managers and trainers for both positions perceive task importance differently. The results call for slight grill training enhancements for the Secondary Duties content domain. Additionally it is indicated that the counter training program needs significant adjustments in terms of curriculum content and training emphasis.


Applied Behavior Analysis | Business | Human Resources Management | Performance Management | Psychology | Social Psychology | Training and Development