Publication Date


Advisor(s) - Committee Chair

Elizabeth Erffmeyer, John O'Connor, James Craig

Degree Program

Department of Psychology

Degree Type

Master of Arts


The current study investigated the effects of training, knowledge of results (KR), and goal setting on improving product quality in a field setting. Both practical and theoretical issues were addressed through the experimental design. A practical concern was the improvement of product quality in an organization. The theoretical issue was the increased understanding and utility of goal setting and knowledge of results for motivating workers' quality behavior.

Two existing departments (n=60 employees) of an aluminum window manufacturing plant were studied with the use of a multiple-baseline, within-subjects design across four experimental phases: a) baseline, b) training only, c) visual presentation of feedback, c) goal setting. The principal dependent variable was the percentage of inspected products conforming to established quality criteria. A secondary measure was the change in rework costs resulting from nonconforming quality.


Industrial and Organizational Psychology | Psychology | Social and Behavioral Sciences