Publication Date

5-2014

Advisor(s) - Committee Chair

Anthony Paquin (Director), Amber Schroeder (Co-Chair), Jacqueline Pope-Tarrence

Degree Program

Department of Psychology

Degree Type

Master of Arts

Abstract

The purpose of this study was to test a multi-level mediation model of incivility. Specifically, it was proposed that predictors of workplace incivility at the individual, group, and organizational level would be related to each other and negative individual outcomes. It was also proposed that the relationship between these predictors and outcomes would be mediated by workplace incivility victimization. Two hundred twenty eight participants completed an online survey through Amazon’s Mechanical Turk. Results indicated that variables at all three levels (i.e., civility climate, group norms for civility, and individual characteristics) were related to one another and predictive of negative individual outcomes. Results also indicated preliminary support for the mediating role of workplace incivility experiences in these relationships and the overall model. Workplace incivility significantly moderated all of the relationships between predictor and criterion variables. Implications and limitations of these findings are discussed, and several directions for future research on workplace incivility are explored.

Disciplines

Industrial and Organizational Psychology | Personality and Social Contexts | Psychology

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