Empowering Your Blackboard Users

Start Date

10-11-2016 4:00 PM

End Date

10-11-2016 4:45 PM

Description

Western Kentucky University has been supporting Blackboard since 1998. From the early days of a one-person help desk dedicated to Blackboard support to a centralized IT Helpdesk that fields thousands of calls per semester, learn how WKU handles Blackboard user support, and the many avenues we provide for both personalized service and on-demand resources.

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Nov 10th, 4:00 PM Nov 10th, 4:45 PM

Empowering Your Blackboard Users

Western Kentucky University has been supporting Blackboard since 1998. From the early days of a one-person help desk dedicated to Blackboard support to a centralized IT Helpdesk that fields thousands of calls per semester, learn how WKU handles Blackboard user support, and the many avenues we provide for both personalized service and on-demand resources.