Publication Date


Advisor(s) - Committee Chair

Janet Applin (Director), Karl Laves, Brian Meredith

Degree Program

Educational Leadership Doctoral Program

Degree Type

Doctor of Education


Studies on morale are prevalent in industry, healthcare, and public educational systems. However, morale studies are limited within higher education and focusing on the support staff at universities. This qualitative study used focus groups to identify themes among support staff in selected Registrar’s Offices in the Southeastern region of the United States. Institutions were chosen based on comparable enrollments and similar organizational structure. The researcher asked participants to discuss their perceptions on current morale levels in the office and how different work responsibilities affect morale. In addition, participants were asked to discuss motivators used by leaders and whether those motivators boost morale. Since the Office of the Registrar is key to the institution, the researcher also asked participants how the office’s perceived morale affected the fulfillment of the office’s mission.


Higher Education | Leadership Studies | Organizational Communication | Place and Environment