The present study was conducted to determine if supervisors and subordinates perceived a need for a formal training program on apprehending shoplifters. The study also determined whether supervisors perceived a greater or lesser need for a formal training program than did subordinates. Twenty supervisors and 70 subordinates from four retail locations were administered a Shoplifting Awareness Survey. It was found that both supervisors and subordinates perceived a need for a formal training program. The data revealed that supervisors perceived the need for a training program to be as strong as the need perceived by subordinates. Subordinates overwhelmingly indicated that they would feel more comfortable apprehending a shoplifter if they had been through a formal training program. The implications and limitations of the results are discussed as well as directions for future research.
Advisor(s) or Committee Chair
Elizabeth L. Shoenfelt
Criminology | Psychology
Hicks, April Lynn, "Assessing the Need for a Formal Training Program Concerning Shoplifter Apprehension" (1995). Mahurin Honors College Capstone Experience/Thesis Projects. Paper 84.