Publication Date

8-2013

Advisor(s) - Committee Chair

Daniel Jackson (Director), Bryan Reaka, Brent Askins

Degree Program

Department of Architectural and Manufacturing Sciences

Degree Type

Master of Science

Abstract

This study examined efficiency of the Safeer by gathering and analyzing the perception of 131 Saudi students from Bowling Green, KY. The purpose of the study was to ensure that the system is able to perform its function as the bridge between different institutions and Saudi students studying in the US who require assistance in processing their academic requirements. A self-administered survey using five scale points was employed. Results were summarized using descriptive statistics at 95% confidence level. The result confirmed the hypothesis that the use of the Safeer program provides quality service delivery within SACM, which in turn benefits Saudi’s students in the USA by making and facilitating their requests faster. Findings show that students found the Safeer software interface easy to use. The overall impact of Safeer to SACM in serving the student community from Saudi Arabia is generally positive. It made SACM more responsive, convenient, and accessible. However, some students demonstrated concerns about the loading speed, security of personal data, and other issues. Safeer not only made SACM’s services more accessible to students, it also provided a more current and technologically relevant option for the users and contributed to the organization’s goal of bridging culture, geography and technology while providing quality service to Saudi Students from all over the US.

Disciplines

Architecture | Bilingual, Multilingual, and Multicultural Education | Communication Technology and New Media | Databases and Information Systems | Education | International and Intercultural Communication

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