Publication Date


Advisor(s) - Committee Chair

Greg Arbuckle (Director), Dan Jackson, Bryan Reaka

Degree Program

Department of Architectural and Manufacturing Sciences

Degree Type

Master of Science


The purpose of this study was to provide a case example of one SME (small to medium-size enterprises) documented practices compared to the Baldrige Program’s Criteria for Performance Excellence (Criteria). This study evaluated the degree to which the case example organization practiced the philosophies and principles of the Criteria without direct knowledge of the Criteria. The researcher conducted evaluations by examining the case example organization’s strategic plan against the Criteria. Results of this study’s demonstrated that the Baldrige Program would not be a change in direction for the case example organization but a systematic approach to enhance the methods already deployed by the case example organization. Evaluations identified items on both documents that could be relatable to items contained on the opposing document. This study also identified the actual number of requirement items contained within the Criteria, in order to provide a better understanding of the current Criteria’s level of complexity.


Business | Business Administration, Management, and Operations | Business and Corporate Communications | Management Sciences and Quantitative Methods | Organizational Behavior and Theory