Advisor(s) - Committee Chair
Katrina Burch, Reagan Brown, Diane Lickenbrock, Betsy Shoenfelt
Department of Psychological Sciences
Master of Science
Experiencing incivility at work is a common phenomenon that individuals encounter. The effects of experiencing incivility are not bound to the workplace and continue to negatively impact individuals after they leave work. However, little is known about the mechanisms which transmit the experience of incivility at work to a person’s non-work domain. One such mechanisms that may be associated with the negative impact of incivility at work in the nonwork domain is depletion, which represents a reduced state of cognitive impact. Additionally, the use of active coping mechanisms may buffer the effects of experienced incivility on depletion. In this study, I examined how an individual’s cognitive appraisal of experienced incivility influences coping mechanisms, which in turn may buffer the relationship between workplace incivility and depletion. In this study, 63 working adults were recruited via Prolific to complete a baseline survey and daily-diary for 10 working days. I conducted multilevel analysis via path modeling, with hypothesized relationships modeled at the within-level (level 1). Results indicate that daily experienced incivility is associated with less adaptive coping and more depletion. Additionally, employees who engage in adaptive coping experience less daily depletion associated with experienced incivility than those who do not engage in adaptive coping. However, no support was found for the mediation of cognitive appraisal on the aforementioned relationships. Practical implications and future research are discussed. Supplemental analyses indicated that emotional appraisal significantly mediated the association between daily experienced incivility and adaptive coping.
Psychology | Social and Behavioral Sciences
Sorenson, Melissa, "Through the Looking Glass: Investigating Incivility Through a Cognitive Process Lens" (2023). Masters Theses & Specialist Projects. Paper 3619.