Publication Date


Advisor(s) - Committee Chair

Katrina Burch, Reagan Brown, Matthew Woodward

Degree Program

Department of Psychological Sciences

Degree Type

Master of Science


Incivility is a prevalent workplace stressor for many employees in the workplace. Over time, exposure to stressors may lead to increased burnout, which can be costly for organizations. However, variability in uncivil experiences may be more detrimental to employees than chronic exposure to incivility due to the uncertainty associated with it. Using previously collected data from a larger grant, I examined the direct effect of incivility variability on burnout. Specifically, I hypothesized that employees who experienced incivility frequently but sporadically will report more burnout. Furthermore, I hypothesized that a perceived organizational climate that supports civility will moderate the direct effect of incivility variability on burnout. Using data collected via baseline, daily diary, and three-month follow-up survey, I found a significant relationship between variability in incivility experiences significantly predicting disengagement after three months but not for overall burnout or exhaustion. Furthermore, a significant interaction between incivility variability and climate for civility (civility norms) was also found. Implications for research and practice are discussed.


Industrial and Organizational Psychology | Psychology | Social and Behavioral Sciences