Online Student Satisfaction-Hi-Tech and High Touch

Start Date

11-11-2016 11:45 AM

End Date

11-11-2016 12:30 PM

Description

Servant leadership has emerged as one possible leadership style that has the potential to improve student satisfaction with online learning. An examination of servant leadership at the individual online instructor level provided an opportunity to consider key individual characteristics of servant leadership. This presentation will show the results of an empirical study conducted at WKCTC that which demonstrated that when online instructors exhibited servant leadership behaviors of altruistic calling, emotional healing, wisdom, persuasive mapping, and organizational stewardship, students reported a high level of satisfaction with their online learning experience.

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Nov 11th, 11:45 AM Nov 11th, 12:30 PM

Online Student Satisfaction-Hi-Tech and High Touch

Servant leadership has emerged as one possible leadership style that has the potential to improve student satisfaction with online learning. An examination of servant leadership at the individual online instructor level provided an opportunity to consider key individual characteristics of servant leadership. This presentation will show the results of an empirical study conducted at WKCTC that which demonstrated that when online instructors exhibited servant leadership behaviors of altruistic calling, emotional healing, wisdom, persuasive mapping, and organizational stewardship, students reported a high level of satisfaction with their online learning experience.