Event Title
Start Date
12-11-2015 12:00 PM
End Date
12-11-2015 12:45 PM
Description
This presentation’s goal is to provide an understanding of Knowledge-Centered Support, provide initial steps for starting a Knowledge Base, and provide resources for help with starting a Knowledge Base. This presentation is derived from the WKU IT Helpdesk’s experiences and challenges that we overcame when implementing our own Knowledge Base.
Included in
Cataloging and Metadata Commons, Information Literacy Commons, Scholarly Communication Commons
Knowledge-Centered Support: Why Bother?
This presentation’s goal is to provide an understanding of Knowledge-Centered Support, provide initial steps for starting a Knowledge Base, and provide resources for help with starting a Knowledge Base. This presentation is derived from the WKU IT Helpdesk’s experiences and challenges that we overcame when implementing our own Knowledge Base.